Call Center Agent/Representative individual3 weeks ago - Jobs Offers - La Paloma Dr, Cathedral City, CA 92234, USA - 29 view
Call Center Agent Job Responsibilities:
- Obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Establishes policies by entering client information; confirming pricing.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes sales and organization mission by completing related results as needed.
- Call Center Agent Qualifications / Skills:
- Verbal communication
- Phone skills
- Data entry skills
- People skills
- Customer focus
- Customer service
- Attention to detail